Sr. Technical Support Engineer

📋 Description

• As a Technical Support Engineer at Dialpad, support our cloud-based communications platform and
• Fast-paced environment requiring problem-solving and delivering exceptional customer experiences.

🎯 Requirements

• 3+ years of experience in Customer Support within telecom, carrier, or VoIP environments.
• Strong understanding of LAN/WAN networking and cloud-based technologies.
• Experience with VoIP, SIP environments, and desk phone provisioning.
• Solid troubleshooting and problem-solving skills; ability to navigate complex technical issues.
• Strong written and verbal communication skills.
• Self-starter with ownership mindset and team-oriented approach; familiar with Contact Center IVR

🎁 Benefits

• Competitive salary and comprehensive benefits; real opportunities for growth.
• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Inclusive office culture and recognition as a Great Place to Work.