Senior onsite IT support for MSP client environments
Lead technical escalation point for hardware, network, and environmental incidents
Mentor field technicians and drive process improvements
Deliver white-glove customer experience during onsite engagements
Ensure ticketing and time-tracking fidelity; upskill field personnel
Audit workplace standards and refine onsite troubleshooting playbooks

🎯 Requirements

10+ years of hands-on field technician/onsite IT support
Experience as senior/lead technician guiding junior staff
Strong knowledge of Windows/Mac, Microsoft 365, Entra ID (Azure AD)
Networking basics: Cisco/Meraki, firewall checks, Wi-Fi validation
Hardware lifecycle: imaging, deployments, workstation refresh
Travel readiness across regional client locations; valid driver’s license

🎁 Benefits

Mentorship and professional development
Opportunities to drive process and tech improvements
Onsite-first product/service excellence focus

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