Sr. Technology Consultant

📋 Description

• Educate others about the ServiceNow platform by creating white papers and other materials.
• Be the technical expert on ServiceNow, advising on configurations vs. customizations.
• Support Field Service process definition, re-engineering, and gap analysis during workshops.
• Advise on leveraging ServiceNow to transform processes.
• Guide customers through capabilities, knowledge transfers, and architectural docs.
• Hands-on development on ServiceNow platforms: Flow Designer, REST, JS, HTML, CSS, SSO, Mid-servers

🎯 Requirements

• 4+ years of configuration/development experience for complex technologies, incl. integrations and
• Proven ability to influence and consult in a customer service environment
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, LDAP, SSO)
• Understanding of AI models and Generative AI
• Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent valued
• Strong data compliance knowledge (PII/PHI) and ability to advise on complex solutions

🎁 Benefits

• Health plans and 401(k) with company match
• ESPP and matching donations
• Flexible time away plans and family leave