Provide IT administrative and Tier 1 technical support to users on-site in Norfolk, VA
Serve as liaison between Headquarters staff and NMCI/NGEN management
Coordinate NMCI/NGEN equipment refresh and issue tracking
Assist in network/system upgrades and staff IT services coordination
Maintain inventory of IT equipment and mobile devices
Process IT service requests and provide CPR support as required

🎯 Requirements

High school diploma
Minimum 2 years NMCI/NGEN environment experience
Minimum 2 years Tier 1+ customer support
Proficient with Microsoft Office (Word, PowerPoint, Excel, Outlook)
Strong multi-tasking and deadline prioritization
Active Secret clearance and CompTIA Security+ certification

🎁 Benefits

On-site workplace in Norfolk, VA
SDVOSB employer
Employee recognition and growth opportunities

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