Staff Product Manager - WhatsApp

📋 Description

• Define and drive vision, roadmap, and success metrics for HighLevel WhatsApp across onboarding
• Make onboarding self-serve and fast, including embedded signup, verification, multi-WABA, and
• Own deliverability and account health, including quality rating, messaging limits, and failure
• Own the template lifecycle, including approvals, localization, and pre-approved libraries.
• Lead WhatsApp Calling on WebRTC end-to-end, including UI, permissions, recording, transcripts, and
• Drive WhatsApp Flows and Conversation AI, including bots, cost metering, and per-conversation

🎯 Requirements

• 8+ years in product management for complex B2B SaaS, messaging, AI, automation, CRM, or platform
• Deep understanding of WhatsApp Business Platform or adjacent messaging/CPaaS/telephony domains.
• Hands-on with APIs, webhooks, LLM behavior, rate limits, observability, and scalability.
• Strong analytical ability; ability to write SQL, diagnose funnel issues, and derive insights.
• Experience in high-growth international markets (LatAm, India, or SEA) and remote-first
• Excellent written communication and ownership mindset.

🎁 Benefits

• Remote-first, global team with opportunities to impact millions of businesses.
• Competitive compensation, equity, and a culture of initiative and ownership.
• Exposure to cutting-edge AI, CPaaS, and cloud-based platform monetization.