Staff Software Developer, Production Engineering

📋 Description

• Improve the platform to prevent incidents by designing guardrails, defaults, and standards that
• Build tooling to reduce time to mitigation, including AI-assisted incident response
• Own investigations and follow-through on load test findings to drive reliability across critical
• Work across platform/product teams as a technical influencer, coaching service owners and promoting
• Identify recurring failure patterns and design platform-level fixes to prevent recurrence
• Contribute to reliability syncs with product engineering to align on incident themes and

🎯 Requirements

• 8+ years of software engineering experience, with substantial time in platform, infrastructure, or
• Proven track record of improving reliability at scale and driving operational standards
• Strong proficiency in backend systems and distributed architecture
• Experience with load testing and capacity planning; translate findings into engineering improvements
• Technical influencer across engineering teams without direct authority
• Familiarity with Kubernetes, Helm, Argo and modern deployment tooling

🎁 Benefits

• Top-tier health benefits and life insurance
• Long-term group savings with employer match
• 20 vacation days, 4 wellness days, unlimited sick and mental health days
• 90 days away: work outside Canada for up to 90 days per year
• Employee resource groups (Rainbow, Women of WS, Black at WS)
• Hybrid team with 1,500+ employees across North America