Staff Software Engineer - AI/ML

📋 Description

• Evaluate ML/LLM approaches for CustomerLake personalization; push models; improve quality
• Deep dive into model behavior in production: inspect traces, understand reasoning, and improve
• Build platform and evaluation framework to optimize business value (purchases, retention, usage)
• Push the team toward new directions and novel methods worth tackling
• Partner with product, engineering, and design to turn ambiguous problems into scalable solutions
• Set the technical foundation and best practices for ML/AI personalization as we grow

🎯 Requirements

• 10+ years of engineering experience with ML/AI product lifecycle
• Hands-on experience building and evaluating ML models or LLMs for real product use
• Experience with personalization based on customer behavior or transactions (e.g., recommendations, targeting, churn)
• Proficiency in Python and PyTorch, with hands-on model evaluation and production AI quality
• Familiarity with LLMs and generative AI, including RAG, prompts, fine-tuning, and evaluation
• Demonstrated product mindset; translate ambiguous problems into MVPs and iterate quickly

🎁 Benefits

• Comprehensive benefits and regional perks
• Commitment to diversity and inclusion
• Opportunities to impact products from early stage to scale