Staff Technical Customer Success Manager

📋 Description

• Coach customers throughout lifecycle with CX teams to ensure outcomes.
• Inspire customers to envision AI/API-driven futures with Kong.
• Define adoption plans and post-sales engagement metrics.
• Collaborate with Sales/Product to maximize Kong ROI.
• Innovate tooling to improve team efficiency.
• Lead innovative customer projects and become an SME on Kong tech.

🎯 Requirements

• Experience in customer-facing, technically advanced SaaS/Open Source environments.
• Solid understanding of Cloud Native tech: Containers, Kubernetes, Microservices.
• Foundational APIM knowledge and DevOps, CI/CD, Cloud IaaS.
• Strong communication, self-starter with great organizational skills.
• Ability to manage a portfolio of commercial customers and automate engagement patterns.
• Experience building and leveraging reusable assets and self-service tooling.