ServiceNow

10,001+ employees
502 jobs posted

View company profile →

Please mention that you found this job on tryremotely.com. Thanks & good luck!

Tired of Manually Applying to Jobs?

Let JobCopilot do it for you!

Set your preferences and let your AI copilot handle the job search while you sleep.

Applies for jobs that actually match your skills
Tailors your resume and cover letter automatically
Works 24/7—so you don't have to

Activate JobCopilot

Follow us on LinkedIn!

Staff UX Researcher, Customer Service Management (CSM)

Added

11 days ago

Location

🇪🇨 Santa Clara

Type

Full time

Salary

Salary not provided

Related skills

ai ux research usability testing quantitative research research methods

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Hands-on role in UX research within the UX Research & Insights team
Build deep relationships with lead enterprise customers for continuous insights
Work with cross-functional partners to shape product direction
Explore human + AI interaction models and evaluate model behavior
Translate customer workflows into actionable research for product teams
Scale research methods for a new AI-enabled product category

🎯 Requirements

BA/BS in HCI, Psychology, Cognitive Science, Anthropology, Design, or related
7+ years in customer-centered research for products
Experience with B2B/enterprise customers and complex workflows
Experience integrating AI into work processes and evaluating AI-driven features
Portfolio of impactful research with clear insights
Strong presentation skills and ability to mentor others

🎁 Benefits

Health plans and 401(k) with company match
ESPP and matching donations
Flexible time away and family leave programs
Work personas and flexible/remote work options

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Design Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot