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Act as the primary point of contact for a robust portfolio of assigned federal government customers
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to influence and steer
Retaining and growing the value of accounts

As an extreme owner of assigned accounts, identify and successfully communicate readiness levels

Serve as the team’s internal expert in the federal and civilian government vertical in specific

Autonomously identify, design, and lead implementation of new processes and system improvements

Bachelor’s degree; OR high school diploma/equivalency certificate and 5+ years of professional
4+ years of experience in account management, customer success, or business operations
1+ years of experience working with government customers

Pay Range: Level 3: $115,000 - $185,000
Medical, vision, and dental coverage
401(k) retirement plan and long-term incentives
Disability and life insurance, paid parental leave
Paid vacation and holidays; space shuttle transportation to select offices may apply

Starlink Account Manager (Canadian Federal)

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