Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse hourly team.
• Lead service components including food quality, customer service, and store cleanliness through the
• Foster a culture of excellence in cookie quality and service.
• Manage and audit inventory controls.
• Create and drive local marketing drops.
• Create in-store recognition programs/contests.

🎯 Requirements

• 3+ years of management/leadership in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Benevolent leadership style with a player-coach approach.
• Innate hospitality mindset and ability to deliver exceptional customer service.
• Solid tech acumen: MS Outlook, Excel, MS Teams; experience with an Applicant Tracking System.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50 per month cellphone data plan stipend.
• Cookie Jar deferred compensation program.
• Medical, dental, vision and pet insurance plans.
• 401K with match.
• 2 weeks vacation, Insomnia Wellness days, paid sick leave.