Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Foster a culture prioritizing cookie quality, customer service, and sales performance.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs and contests.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thu–Sun.
• Benevolent leadership style with a player-coach mentality.
• Innate hospitality mindset with ability to deliver exceptional customer service.
• Technical acumen with restaurant/retail software; proficiency in MS Outlook, Excel, MS Teams; prior
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonus package.
• $50.00 per month cellphone data plan stipend.
• Medical, dental, vision and pet insurance plans.
• 401K with company match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness, paid sick leave.
• Enrollment in Cookie College learning/training platform.