Store Operations Manager (GM)

📋 Description

• Lead store team at brand-new Boston, MA (Back Bay) opening.
• Manage hospitality focus, training, and mentorship for growth and sales success.
• Oversee day-to-day operations with emphasis on service quality and store presentation.
• Hire, coach, and develop a diverse hourly staff (Shift Leaders, Cookie Crew, Drivers).
• Drive inventory controls and in-store marketing initiatives.
• Foster a culture of excellence in cookie quality and customer service.

🎯 Requirements

• 3+ years of management/leadership in restaurant or retail.
• Availability for 2-3 mid-to-late shifts Thu–Sun.
• People-first leadership with a coach mentality.
• Strong hospitality mindset and exceptional customer service.
• Technical acumen with restaurant/retail software; ATS experience.
• Familiarity with convection ovens is a plus.

🎁 Benefits

• Competitive base salary + quarterly bonuses.
• $50/month cellphone data stipend.
• Medical, dental, vision, and pet insurance.
• 401K with employer match.
• Paid vacation, wellness personal days, paid sick leave.
• Cookie College training platform; free cookies and swag.