Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time staff (Shift Leaders, Cookie Crew, Drivers).
• Lead service components: food quality, customer service, team friendliness, store cleanliness.
• Foster a culture of excellence in cookie quality, service, and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs.
• Drive team growth and opportunity while maintaining store standards.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Available to work 2-3 mid-to-late shifts Thu-Sun.
• Leadership style that is player-coach and focused on hospitality.
• Strong hospitality mindset and exceptional customer service skills.
• Solid technical acumen with restaurant/retail software; proficient with MS Outlook, Excel, MS

🎁 Benefits

• Competitive base salary + quarterly bonus.
• $50/month cellphone data plan stipend.
• Medical, dental, vision, and pet insurance plans.
• 401K with company match.
• 2 weeks vacation + Insomnia Personal Days of Wellness; paid sick leave.
• Cookie College learning/training platform access; free cookies and swag.