Store Operations Manager (GM)

📋 Description

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Establish a culture of excellence prioritizing cookie quality, customer service, and sales growth.
• Manage and audit inventory to maintain proper controls.
• Create and execute local marketing drops and in-store recognition programs.
• Support personal growth and rapid advancement opportunities for team members.

🎯 Requirements

• 3+ years of management/leadership experience in a restaurant or retail setting.
• Availability to work 2-3 mid-to-late shifts Thu-Sun.
• Player-coach leadership style focused on day-to-day operations.
• Hospitality mindset with exceptional customer service skills.
• Solid technical acumen with restaurant/retail software; MS Outlook, Excel, MS Teams; ATS experience.
• Familiarity with commercial convection ovens is a plus.

🎁 Benefits

• Competitive base pay plus monthly bonus.
• $50/month cellphone data plan stipend.
• Cookie Jar internal stock earnings; excellent benefits; 401K with match.
• 2 weeks paid vacation, wellness days, paid sick leave.
• Cookie College training platform; free cookies and swag.