Strategic Account Manager

📋 Description

• Strategic AM on APAC - Oceania team handling top properties in Asia-Pacific
• Build trust-based relationships with senior hotel stakeholders
• Drive net dollar retention through upsell and churn reduction
• Provide tailored recommendations to optimize revenue, operations, and performance
• Coordinate cross-functional efforts with Support, Sales, and Product
• Travel to customer properties across Oceania/Asia Pacific, ~1x per month, up to quarterly

🎯 Requirements

• 7+ years in hospitality, senior operational or commercial roles in Oceania
• Deep understanding of hotel ops, revenue management, distribution, pricing, budgeting, PMS
• Strong executive communication and relationship-building skills
• Experience managing high-value portfolios with proactive follow-through
• Ability to learn technology platforms and translate concepts for hoteliers
• Experience with travel across Asia-Pacific markets and willingness to travel

🎁 Benefits

• Remote First, Remote Always
• PTO per local requirements
• Wellness Fridays, parental leave, home office stipend
• Cloudbeds University and professional development
• Inclusive culture and equal opportunity employer