Strategic Customer Success Manager

Added
2 minutes ago
Type
Full time
Salary
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Related skills

account management saas cross-functional collaboration iot workshops

📋 Description

  • Help customers boost safety, efficiency, and sustainability with our IoT platform.
  • Create joint success plans with objectives and timelines.
  • Orchestrate executive business reviews with customer leaders and Samsara.
  • Conduct workshops to understand operations and optimize workflows.
  • Deeply understand Samsara platform capabilities across industries.
  • Partner with cross-functional teams to drive progress on customer requests.

🎯 Requirements

  • 6+ years in senior Customer Success, account management, or strategic consulting.
  • Experience supporting Enterprise SaaS and Fortune 500 companies.
  • Strong priority management and high emotional intelligence.
  • Experience with technical products.
  • Solutions-oriented with strong problem-solving skills.
  • Bachelor’s degree from a 4-year institution.

🎁 Benefits

  • Flexible working model: remote or in-person options.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
  • Equity for eligible roles.
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