Strategic Customer Success Manager

📋 Description

• Be on the front lines to boost customer safety, efficiency, and sustainability with IoT.
• Draft joint success plans with customers and remove barriers to value.
• Lead executive meetings with customers and Samsara leadership to align goals.
• Run workshops to understand operations and optimize workflows with Samsara products.
• Deeply understand the Samsara platform and explain capabilities to diverse businesses.
• Mentor the wider Customer Success and Support teams.

🎯 Requirements

• 6+ years in senior CS, account mgmt, or strategic consulting; Enterprise SaaS preferred.
• Travel to customer sites up to 25-40%.
• Experience with technical products.
• Solutions-oriented with strong problem-solving.
• Proven ability to build trust and communicate with executives, Product, Eng, and users.
• Bachelor's degree from a 4-year institution.

🎁 Benefits

• Total rewards include base salary, bonus, and equity (where eligible).
• Flexible, remote-friendly working model with in-office options.
• Professional development stipend and programs.
• Comprehensive health and parental leave plans.
• Accommodations available during the recruiting process.