Strategic Customer Success Manager

Added
29 minutes ago
Type
Full time
Salary
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cloud mongodb ai multi-cloud data platform
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📋 Description

  • Trusted advisor for strategic accounts; align MongoDB capabilities with multi-year IT roadmaps.
  • Drive retention, proactive consumption, and executive-level advocacy with CIO/CTO personas.
  • Coordinate global resources to deliver transformative business value for G2000 accounts.

🎯 Requirements

  • 9-12+ years in a technical customer-facing role on complex, technical products.
  • 6+ years accountable for customer health and revenue realization for strategic accounts.
  • Excellent verbal/written skills to influence C-suite outcomes without direct authority.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

🎁 Benefits

  • Global leadership commitment and employee-focused culture.
  • Competitive compensation with equity and comprehensive benefits.
  • Supportive policies for growth and work-life balance.
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