Strategic Implementation Manager

📋 Description

• Become a Canva product expert – be the go-to resource for customers within 30 days. Lead complex
• Partner 1:1 with clients – Develop tailored rollout frameworks that align Canva’s best practices
• Drive customer timelines and adoption – Understand customer business needs, align them with Canva’s
• Co-build implementation processes – Collaborate to refine processes and best practices, ensuring
• Understand customer use cases – Work with Customer Education and Product to improve Help Center and

🎯 Requirements

• SaaS expertise: 5+ years implementing SaaS or enterprise software for large, multi-region clients
• Strategic Project Management: Scoping, planning, and delivering multi-phase projects with
• Customer focus: Passion for delivering outstanding customer experiences and building relationships.
• Problem-solving: Creative, resourceful, and curious about the "why" behind customer needs.
• Stakeholder management: Confident engaging with senior decision-makers and cross-functional teams.
• Autonomy and prioritization: Ability to manage multiple initiatives with strong attention to detail.

🎁 Benefits

• Equity packages to share Canva’s success
• Health benefits plans for wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy
• Annual Vibe & Thrive allowance for wellbeing and office setup
• Flexible leave options for personal and professional balance