Success Manager

📋 Description

• Own end-to-end client success journey for 20–30 active clients.
• Lead onboarding calls, strategy sessions, and executive stakeholder meetings.
• Monitor client health, campaign performance, and prevent churn.
• Review and optimize cold email campaigns including deliverability and messaging.
• QA before launches and drive continuous improvements.
• Build scalable docs, playbooks, SOPs, SLAs, and health frameworks.

🎯 Requirements

• Proven experience in Client Success/Delivery/Operations/Account Management.
• Startup/early-stage environment with adaptability and ownership.
• Experience with cold email agencies, lead gen, outbound sales, B2B SaaS.
• Hands-on knowledge of cold email strategy, deliverability, inbox warm-up, copywriting, and
• Strong stakeholder management and English communication skills.
• Knowledge of APIs, automation, and data integrations; experience with AI tools is a plus.

🎁 Benefits

• Fully remote, full-time position.
• Flexible working environment with client meetings across U.S. time zones.
• High ownership over client success and operational improvements.
• Direct exposure to founders and senior leadership.
• Opportunity to build scalable client success processes from the ground up.