Supervisor

📋 Description

• Deliver excellent customer experience through styling advice, product knowledge, and engaging store
• Manage store opening and closing procedures and support broader management
• Interpret sales data with leadership to optimize store performance
• Lead and inspire sales assistants to uphold service standards
• Oversee day-to-day store operations including delivery, replenishment, and shop floor coverage
• Act as a brand ambassador, embodying values in every customer interaction

🎯 Requirements

• Previous experience in retail/hospitality with knowledge of store operations
• Customer-focused with commitment to excellent service
• Product passion and ability to share enthusiasm with customers
• Adaptable and flexible to changing priorities
• Proactive, action-oriented, and results-driven
• Strong communicator and eagerness to learn, with openness to feedback

🎁 Benefits

• Competitive benefits package with staff discount across H&M Group brands
• H&M Incentive Program (HIP) details available on hmgroup site
• Employee Assistance, vacation/wellness, holiday, and parental pay
• Commuter benefits, pet insurance, and voluntary benefits