Supervisor(a) de Atendimento

📋 Description

• Lead, coach, and develop the customer service team, fostering engagement, performance, and
• Monitor and manage operational indicators such as TPR, TAT, TEI, and CSAT, identifying
• Support the team in solving complex cases, prioritizing demands, and maintaining service quality.
• Analyze operational bottlenecks and propose scalable solutions to improve efficiency.
• Manage high-volume customer interactions while ensuring productivity and customer satisfaction.
• Collaborate with technology, onboarding, customer success, and other internal teams to improve

🎯 Requirements

• Previous experience leading high-volume customer service operations.
• Proven experience managing operational performance indicators such as TPR, TRT, and CSAT.
• Strong people management skills, including coaching, feedback, development plans, and performance
• Excellent organization, time management, and prioritization abilities.
• Ability to adapt to dynamic environments and changing priorities.
• Analytical mindset with the ability to identify problems and structure effective solutions.

🎁 Benefits

• Food allowance and/or meal allowance through Flash.
• Health and dental insurance.
• Extended maternity and paternity leave.
• Childcare assistance.
• Wellness benefits through partnerships focused on physical and mental health.
• Education incentives and learning opportunities.