Supervisor - Account Enablement

📋 Description

• Coordinates resources and sets daily priorities to meet operational objectives.
• Accountable for the results of medium-sized routine support or operations teams.
• Requires specialized field of knowledge that use their judgment to apply expertise.
• To the growth of individual team members by building strong relationships and works to build
• Ensure customer data is uniform, complete, accurate, and compliant.
• Create and provide revolving analytical data of call/email patterns, agent efficiency analysis

🎯 Requirements

• 2 – 4 years’ experience leading people in a customer service contact center or customer facing
• Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching people)
• Medical Device or Pharmaceutical experience strongly preferred
• Bachelor’s degree preferred or a combination of education and relevant experience

🎁 Benefits

• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving
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