Supervisor de Vendas Comercial

📋 Description

• Lead and develop the team: Supervise, guide, and develop the Customer Service and Inside Sales
• Manage commercial performance: Monitor sales indicators, targets, productivity, conversion
• Drive consultative sales: Encourage consultative selling practices, support strategic negotiations
• Ensure customer service excellence: Monitor service levels, SLAs, customer satisfaction, and
• Improve processes and governance: Structure, implement, and continuously improve customer service
• Manage CRM and reporting: Ensure effective use of CRM and commercial management tools, prepare

🎯 Requirements

• Education: Bachelors degree in Administration, Commercial Management, Marketing, Business
• Leadership experience: Proven experience leading and managing teams, preferably within Call Center
• Performance management: Strong experience managing KPIs, targets, productivity, quality, and
• People development: Demonstrated ability to provide constructive feedback, develop employees
• Commercial expertise: Knowledge of sales processes, CRM systems, sales funnels, negotiation
• Customer experience: Experience structuring and improving customer service and

🎁 Benefits

• Remote work in Brazil.
• CLT employment with full-time working arrangements.
• Meal or food allowance: R$1,100 per month, with a R$10 deduction.
• Transportation allowance, subject to a 6% employee contribution.
• Unimed health insurance.
• Emotional well-being support through the OPTUM program.