Supplier Relationship Manager

📋 Description

• Own a strategic book of high-value suppliers through onboarding, adoption, engagement, renewal, and
• Serve as the single point of accountability for supplier retention outcomes and influence
• Perform data-driven outreach using health scores, risk signals, and lifecycle milestones.
• Forecast renewals with best/worst/likely models and document risks, saves, and objections.
• Lead renewal and objection-handling conversations with empathy and commercial acumen.
• Support cross-sell/upsell by aligning supplier needs with product value.

🎯 Requirements

• 0-2 years in customer success, account management, renewals, or supplier relationship roles (B2B
• Proven track record managing a book of business with measurable retention or revenue impact.
• Strong communication, objection handling, and commercial negotiation skills.
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); ability to
• Bachelor’s degree in business, communications, or related field or equivalent experience.