Support Analyst ll-GIS Regulated Industries

📋 Description

• Provide real-time technical support via email, chat, and phone.
• Help customers maximize GIS usage with ArcGIS Platform.
• Learn multiple Esri products to broaden supported scope.
• Collaborate with team to identify patterns and paths forward.
• Maintain comprehensive case docs in CRM to understand customers.
• Mentor peers on technical areas and best practices.

🎯 Requirements

• 2+ years of relevant support/customer service experience.
• Applied ArcGIS Online/Pro/Enterprise knowledge in industry contexts.
• Experience communicating with customers of varying tech levels.
• Self-motivated problem solver, team oriented, creative.
• US citizenship and ability to maintain US Security Clearance.
• Bachelor’s degree in geography, CS, GIS, IT, environmental science or related STEM.

🎁 Benefits

• Competitive total rewards with medical/dental/vision.
• 401(k) and profit-sharing programs.
• Vacation, holidays, and professional growth opportunities.
• Base salary range indicates compensation range for role.