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communication customer support data management analytics excel
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📋 Description

  • Support NHS hospital customers via AdviseInc Platform
  • Provide customer support, analytics and data processing services
  • Develop skills across the business areas
  • Collaborate with Engineering and Insights teams for product feedback
  • Share updates across Customer Facing teams
  • Assist with user access and permissions with Sales

🎯 Requirements

  • Experience in a similar customer support role
  • Excellent customer service and relationship management
  • Proficient in Excel (formulas, pivots, vlookup)
  • Technical, detail-oriented with data handling skills
  • Strong written and verbal communication
  • Collaborative with cross-functional teams

🎁 Benefits

  • Private Medical Cover
  • 25 days holiday (flexible) plus option to buy/sell
  • Life assurance and pension plan
  • Flexible benefits and LinkedIn Learning access
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