Support Engineer

📋 Description

• Join Lithic as a Technical Support Engineer on the API Support team.
• Own tickets end-to-end from first response to resolution.
• Investigate production issues across authorizer and API surface.
• Collaborate with Eng/Prod to surface patterns and fix upstream.
• Provide clear customer communications and maintain SLAs.
• Document resolutions in The Vault and improve internal tooling.

🎯 Requirements

• 3+ years in a technical, execution-heavy role (support/solutions/implementation).
• Strong debugging, production experience, and API/Webhook fluency.
• SQL skills to query Snowflake/dbt for customer questions.
• Ability to reason about complex systems and communicate clearly.
• Ownership mindset and independent work in remote settings.
• Familiar with AI tools in daily workflows and ticketing systems (Zendesk/Jira).

🎁 Benefits

• Unlimited PTO and generous parental leave.
• Paid sabbatical after 5 years; Work From Anywhere 4 weeks/year.
• Premium health benefits, 401(k) match, and commuter perks.
• Location specifics: NYC-office hybrid days for some roles.