Support Engineer, Associate

📋 Description

• Solve client issues by developing expertise in relevant product areas and by troubleshooting
• Identify, reproduce, and document bugs for the Engineering and Product teams to support quicker
• Create and maintain high quality documentation to support new and existing feature launches, often
• Become a specialist in API- or integration-related product features and troubleshoot complex client
• Provide fast, accurate and personalized communication to clients through email.
• Empathize with every aspect of the client experience, leading initiatives to continuously improve

🎯 Requirements

• You have relevant professional experience and maintain a keen interest in providing outstanding
• You have basic familiarity with at least one coding language to gather data from web services and
• You are an articulate communicator, proficient in both verbal and written English/language and
• You understand web services, common data formats (JSON), and standard API patterns (e.g. REST
• You have basic SQL skills, ability to look at logs and correlate it with other datapoints to create
• You are hardworking and eagerly embrace the challenge of solving problems, both with software and

🎁 Benefits

• Annual Salary Range: $50,000 — $70,000 USD