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Related skills

ansible terraform linux cisco veeam

📋 Description

  • Act as technical lead in Operations Support; manage escalations within SLAs.
  • Support Premier level customers per procedures and priorities.
  • Resolve complex issues across networking, security, virtualization, storage, and DR.
  • Collaborate with Platform Engineers for advanced troubleshooting and root-cause analysis.
  • Update internal docs and customer materials; drive operational improvements.
  • Provide after-hours on-call support; use ServiceNow for ticketing.

🎯 Requirements

  • Exceptional written and verbal communication skills.
  • Ability to manage multiple assignments with minimal supervision.
  • Professional demeanor under stress; willingness to learn.
  • 5+ years cross-platform support; 3+ years in Cloud MSP.
  • Cisco routers/switches experience; Linux/Windows basics.
  • Cloud orchestration (Ansible/Terraform); backup/DR (Veeam/VCDA); VMware.
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