Support Engineer (French Language)

📋 Description

• Respond to customer inquiries via phone, email, and live chat.
• Investigate and troubleshoot client issues to ensure swift resolution.
• Escalate complex problems to the appropriate team.
• Document and track customer interactions and problems using our CRM.
• Educate customers on the features and benefits of our products and services.

🎯 Requirements

• Knowledge of basic physics and electrical engineering to handle technical queries.
• Intermediate or higher level of French for global client communication.
• Experience in customer communication to understand needs and provide support.
• Familiarity with CRM, Jira, Confluence, and telephony.

🎁 Benefits

• Work in a dynamic multinational and multicultural group.
• Apply your knowledge and skills to add value.
• Ajax security system kit; beta-testing access.
• Full-time schedule.
• Medical insurance.