Support Engineer – L2 (Systems, Networking & Security)

📋 Description

• Act as the initial escalation point for non-routine service desk incidents and requests.
• Diagnose and resolve technical issues across Microsoft 365, Windows, macOS, and occasionally Linux
• Troubleshoot cloud and on-premises infrastructure, networking, firewalls, software, peripherals
• Progress tickets through to resolution within agreed SLAs.
• Escalate complex or high-risk matters to Level 3 or senior engineers with clear technical findings.

🎯 Requirements

• Demonstrated Level 2 support experience within an MSP or similarly varied IT environment.
• Strong diagnostic and troubleshooting capability across Microsoft 365, Windows, macOS, and common
• Working knowledge of Microsoft cloud and security services, identity, access, endpoint management
• Experience supporting both cloud and on-premises environments.
• Practical knowledge of networking, firewalls, and remote access technologies.
• A security-first mindset with a sound understanding of cybersecurity fundamentals.

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced