Provide technical support for Salesforce Litify issues
Troubleshoot, reproduce, and resolve complex Salesforce/Litify problems
Work with customers via Salesforce Service Cloud, Zoom calls, and recorded videos
Collaborate with Customer Success and Tier 2 on potential solutions
Create knowledge articles and video walkthroughs

🎯 Requirements

1-3 years of technical customer facing experience (SaaS preferred)
1-3 years of Salesforce experience with ADM-201 certification
Strong problem solving, analytical thinking, and communication
Experience with ticketing systems (preferably Jira and Service Cloud)
Ability to configure Salesforce (Permissions, Records, Automations/Flows)
Nice-to-have: APIs, Salesforce tools (Dev Console/Data Loader/Workbench), Postman, HTML/CSS/JS

🎁 Benefits

Fully remote role, NYC/NJ hybrid schedule option
Base salary $75,000-$80,000 with potential bonus and benefits
Collaborative, growth-focused team culture

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