Support Engineer for CX-focused platform work in veterinary healthtech.
Own onboarding, data migrations, decommissioning, and platform tickets.
Collaborate with CX, Success, and Implementation teams to deliver reliable tech outcomes.
Operate with autonomy across infrastructure and product ecosystem.
Background check required due to production access.

🎯 Requirements

AWS: verify changes, smoke tests; experience with RDS, S3, EC2, ECS.
Git/GitHub: PRs, reviews, merges, validations.
Communication: clear English, can lead customer calls and write docs.
Security: data privacy, least-privilege, secure handling.
Ticketing: Jira/Intercom/Front or similar.

🎁 Benefits

100% remote work from anywhere.
Competitive USD pay and PTO.
Autonomy to manage time and focus on results.
Work with top American companies and diverse global team.

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