Support Expert I | P8 Express

📋 Description

• Deliver frontline software and technical support for SpotOn clients.
• Collaborate with Tier 2 and internal teams to escalate issues.
• Document client interactions and resolutions in CRM/ticketing tools.
• Improve internal processes and knowledge resources.
• Create and maintain client-facing documentation and self-service tools.
• Maintain high-quality, consistent support following SOPs.

🎯 Requirements

• Foundational troubleshooting skills for software and hardware.
• Working knowledge of Restaurant POS software and peripherals.
• Basic networking concepts (Wi-Fi, IP, Bluetooth).
• Familiarity with Talkdesk or Salesforce Service Cloud.
• Strong communication, customer focus, and organization.
• Experience in SaaS or POS support is a plus.

🎁 Benefits

• Competitive benefits package
• Opportunity to impact independent restaurants
• Career growth in a fast-paced team