Support Manager, People Systems

📋 Description

• Lead a team of HRIS support specialists for Grab's People Systems.
• Manage day-to-day support ops for People Systems platforms.
• Drive SLA attainment, backlog health, and user satisfaction metrics.
• Lead shift-left, knowledge mgmt, process standardisation, automation.
• Collaborate with Pops, GTS teams, and external vendors.
• Support budget planning and vendor engagements, procurement.

🎯 Requirements

• 10+ years in enterprise app support, 3+ years leading Workday HRIS teams.
• Hands-on Workday HRIS, incident mgmt, user admin, releases/co-ordination.
• Experience mapping and using metrics to improve ops performance.
• Experience leading teams for critical enterprise systems and escalation.
• Budget, vendor mgmt, and procurement experience for software/tools.
• Ability to translate issues into operational improvements with stakeholders.

🎁 Benefits

• Term life and medical insurance.
• GrabFlex benefits package.
• Parental and birthday leave; LASA volunteering leave.
• Grabber Assistance Programme for support.
• FlexWork differentiating hours for balance.