Support Operational Specialist

📋 Description

• Own operational and white-glove services for SMB Fitness & Wellbeing clients
• Handle platform configuration, admin changes, and updates
• Manage permissions, integrations, payments, and settings
• Coordinate customer projects from intake to completion
• Maintain proactive communication and high service standards
• Balance multiple requests while ensuring accuracy

🎯 Requirements

• Customer support, operations, or related field experience
• Strong written and verbal communication
• Excellent organizational and time management
• Ability to manage multiple priorities with attention to detail
• Proven customer relationship skills
• Experience with SaaS platforms and cross-functional projects

🎁 Benefits

• Paid Parental Leave
• #GiveBackDays – volunteer days
• Diversity & Inclusion initiatives
• Free mental health support
• Flexible working arrangements