Support Operational Specialist

📋 Description

• Own operational and admin customer requests from intake to completion.
• Provide concierge-level service for Xplor Mariana Tek clients.
• Balance project work with frontline support when needed.
• Coordinate and manage customer operational projects and changes.
• Maintain proactive communication and ownership throughout the journey.
• Ensure timely completion and high service quality.

🎯 Requirements

• Experience in customer support, operations, or account management.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities with accuracy.
• Proven ability to build trust with customers.
• Experience with SaaS platforms and support tools is preferred.

🎁 Benefits

• Hybrid work model: 3 days in the Newcastle office, rest remote.
• Flexible working arrangements.
• Supportive company culture and diversity initiatives.
• Paid parental leave and social impact days.
• Access to mental health resources and wellbeing programs.