Support Operational Specialist

📋 Description

• Own high-touch operational and white-glove services for Xplor Mariana Tek clients.
• Manage requests from intake through completion with proactive updates.
• Coordinate and manage customer operational projects and business changes.
• Provide chat coverage and support during peak periods.
• Maintain service quality, documentation, and customer relationships.
• Act as trusted advisor, balancing project work with frontline support.

🎯 Requirements

• Experience in customer support, operations, account management, or related fields.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Proven ability to build trust and relationships with customers.
• Experience with SaaS platforms and platform administration is a plus.

🎁 Benefits

• Paid Parental Leave benefit programs
• #GiveBackDays – extra volunteer days
• Diversity & Inclusion initiatives and mentorship programs
• Free mental health support
• Flexible working arrangements