Support Operations Specialist

📋 Description

• Own and improve Support tooling and workflows.
• Configure workflows for QA, coaching, reporting, and workforce management.
• Reduce manual work; eliminate friction; improve tool usage.
• Define operational requirements; test and roll out system improvements.
• Ensure data accuracy; support reporting and downstream systems.
• Partner with Analytics, RevOps, and Support on visibility and automation.

🎯 Requirements

• Experience in Support Operations or related roles.
• Familiar with ticketing, knowledge bases, QA platforms, and CRM tools.
• Track record of improving workflows and scalable solutions.
• Ability to work with data, reporting, and metrics; emphasis on accuracy.
• Strong cross-functional collaboration and stakeholder communication.
• Comfort translating operational needs into clear requirements.

🎁 Benefits

• Equity and competitive salary in USD; remote-friendly.
• Flexible PTO; family leave; learning budget; home-office budget.
• Health benefits; regular offsites and virtual events.
• Career growth, ownership, and a collaborative culture.