Support Operator

📋 Description

• Collaborate with esports tournament organizers to ensure events and content are correctly
• Monitor live esports data feeds to maintain accuracy, integrity, quality, and uninterrupted
• Identify, investigate, and resolve real-time data discrepancies, delays, technical issues, and feed
• Communicate directly with customers and partners through channels such as email, Slack, Discord
• Support customers throughout the esports tournament lifecycle, including preparation, live events
• Identify recurring defects and operational challenges, document them clearly, and contribute

🎯 Requirements

• Previous experience in a customer-facing support, operations, technical support, or similar role.
• Strong customer-first mindset and genuine commitment to delivering responsive, high-quality service.
• Demonstrated interest in competitive video gaming and esports, particularly titles such as CS2
• Good understanding of esports tournament structures, formats, rules, and live-event workflows.
• Comfortable troubleshooting problems in real time, investigating root causes, and escalating issues
• Experience using collaborative and communication platforms such as Slack, Google Workspace

🎁 Benefits

• Flexible working conditions: Work remotely from a location that suits your working style, with
• Generous vacation allowance: 28+ days of annual vacation to support sustainable performance and
• Mental health support: Access to professional counseling services covered by the organization.
• Flexible remote culture: Work from home or use available office and coworking options, with travel
• Company and team events: Opportunities to build relationships and collaborate through team-wide and
• Work travel opportunities: Opportunities for professional travel, supported by travel insurance.