Support Operator

📋 Description

• Fully remote role supporting esports tournaments and data quality.
• Configure events and monitor live data feeds to ensure accuracy and uninterrupted delivery.
• Troubleshoot real-time data discrepancies and escalate complex issues to engineering when needed.
• Communicate with customers across channels (email, Slack, Discord, Telegram, MS Teams) to resolve
• Support the esports tournament lifecycle from pre-event to post-event activities.
• Document recurring defects and share insights to improve products and processes.

🎯 Requirements

• Previous customer-facing support, operations, or technical support experience.
• Customer-first mindset and commitment to high-quality service.
• Interest in competitive gaming/esports (CS2, Valorant, Dota 2, PUBG) a plus.
• Understanding of esports tournament structures, formats, rules, live-event workflows.
• Comfort with real-time troubleshooting and escalation when needed.
• Experience using Slack, Google Workspace, Discord, and Microsoft Teams.

🎁 Benefits

• Flexible and remote-friendly work setup with opportunities to meet colleagues in person.
• Generous vacation (28+ days) and mental health support.
• Flexible remote culture with travel opportunities to connect with teammates.
• Company events and team-building activities.
• Travel opportunities with travel insurance coverage.
• Training and development budget for learning and growth.