Added
6 days ago
Location
Type
Full time
Salary
Salary not provided
Save Job

Related skills

customer retention investigation cross-functional coordination escalation tier 3
JobCopilot logo
Meet JobCopilot: Your Personal Al Job Hunter
Automatically Apply to Your Dream Jobs While You Sleep
Try it now →

📋 Description

  • Provide escalated Tier 3 support for customers and drivers.
  • Handle VIP, high-profile, and executive escalations with urgency and discretion.
  • Support customer retention after critical issues to reduce churn.
  • Investigate and resolve complex, high-risk, high-value contacts across all inquiries.
  • Take end-to-end ownership: investigate, coordinate, document, and follow-up.
  • Escalate issues requiring leadership, Legal, Compliance, or Safety review.

🎯 Requirements

  • Bachelor's degree or equivalent experience.
  • 2+ years in a Tier 3 role handling complex escalated issues.
  • Strong investigation, judgment, and decision-making skills.
  • Strong written and verbal communication; professional in sensitive interactions.
  • Fluency in English; Spanish strongly preferred.
  • Ability to apply policies and escalate appropriately; workload management and cross-functional

🎁 Benefits

  • Medical/Dental/Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →