Support Specialist

📋 Description

• Respond to customer inquiries and provide timely, professional, and helpful support to platform
• Create, manage, monitor, and follow up on support tickets to ensure issues progress toward timely
• Troubleshoot platform-related problems, investigate potential causes, and provide appropriate
• Escalate complex or technical cases to the appropriate internal teams while maintaining ownership
• Keep customers informed throughout the support process, clearly communicating progress, next steps
• Maintain accurate and detailed documentation of customer issues, resolutions, and recurring

🎯 Requirements

• Currently based in Brazil.
• Previous experience in customer support, technical support, help desk, or a similar customer-facing
• Strong written and verbal communication skills in English.
• Excellent problem-solving and troubleshooting abilities.
• Strong attention to detail and commitment to providing accurate information.
• Ability to prioritize and manage multiple customer requests in a fast-paced environment.

🎁 Benefits

• Fully remote work model.
• Opportunity to collaborate with a global team.
• Challenging and engaging work within a technology-focused environment.
• Opportunities for professional growth and career development.
• Access to internal learning and development resources.
• Necessary equipment provided for the role.