Support Specialist EMEA

📋 Description

• Primary contact for HR-related client inquiries via email, phone, and chat.
• Manage and resolve client and employee inquiries with timely, effective solutions.
• Troubleshoot issues, identify root causes, and escalate when needed.
• Collaborate with sales, operations, finance, and payroll for client success.
• Use feedback to help improve products and services.
• Maintain up-to-date knowledge of offerings to guide clients.

🎯 Requirements

• A minimum of 3 years in customer service within EOR or HRTech.
• Proficiency with Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
• Fluency in English (C2 or equivalent).
• Ability to work under pressure in a dynamic, global environment.
• Strong problem-solving and critical-thinking skills.
• Highly organized with attention to detail.

🎁 Benefits

• A competitive salary
• An asynchronous working environment
• Remote-First company or Hybrid (job-dependent)
• Ability to work from abroad for short periods
• Growth opportunities within the company
• Hardware provided to start from day one