Support Specialist (L1 Service Desk)

📋 Description

• Act as first point of contact for IT support requests
• Log, manage, and resolve tickets using Jira
• Troubleshoot hardware, software, and basic network issues
• Manage asset inventory, tracking, recovery, and disposal
• Handle IT onboarding and offboarding
• Maintain IT documentation and ITSM processes

🎯 Requirements

• Bachelor's degree in Computer Science, IT, or related field
• 2–3 years IT Service Desk / L1 Support
• Experience with ticketing tools (JIRA preferred)
• Familiarity with IT asset lifecycle management
• Basic understanding of ITSM / ITIL practices (nice to have)
• Tools: MS Office 365 and Jira Service Management

🎁 Benefits

• Stable employment with 7 global sites
• Office as an option: remote or in-office
• Flexible hours and contract types
• Onboarding with a Buddy from day 1
• Udemy e-learning access from day 1
• 500+ tech certificates yearly