Support Specialist NAMER

📋 Description

• Provide primary contact for HR-related client inquiries via email, phone, and chat.
• Efficiently manage and resolve client and employee inquiries with timely responses.
• Investigate and troubleshoot client issues, escalates when needed to relevant teams.
• Collaborate with internal teams (sales, operations, finance, payroll) to ensure client success.
• Utilize client feedback to improve products and services.
• Maintain up-to-date knowledge of offerings to guide clients accurately.

🎯 Requirements

• 3+ years in customer service, within EOR or HRTech.
• Proficiency with Customer Support tools (Freshdesk, Zendesk, Salesforce, WeCom/WeChat).
• Fluency in English (C2 or equivalent).
• Ability to work under pressure in a fast-paced, global environment.
• Strong problem-solving and critical thinking skills.
• High organization and attention to detail; collaborative teamwork.

🎁 Benefits

• A competitive salary
• An asynchronous working environment
• Remote-First company environment (or Hybrid) based on job
• Ability to work from abroad briefly
• Growth opportunities within the company
• Hardware provided to start from day one