Support Specialist (Tech and customer support)

📋 Description

• Provide outstanding support via Live Chat, Email, and Phone to Easyship customers
• Liaise with courier partners and third-party vendors to resolve delivery or technical issues
• Collect and relay customer feedback to enhance service and product offerings
• Build and maintain strong, trust-based customer relationships
• Collaborate with Sales, Product, and Operations
• Contribute to achieving high ratings on customer review platforms

🎯 Requirements

• 2+ years of prior experience in customer support in B2B SaaS/Tech
• Excellent written and verbal communication; ability to explain technical concepts clearly
• Comfort with night shifts, rotational week offs, and work from office
• Strong problem-solving skills; ability to navigate ambiguous or multi-step issues
• Multitask and stay organized with high ticket volume
• Comfort using helpdesk tools (Zendesk, Intercom, Freshdesk) and CRM/ticketing systems

🎁 Benefits

• Generous remuneration and stock units
• Comprehensive health coverage
• Gym and wellness expense reimbursement
• Zomato meal credits and snacks
• Four weeks annual Work from Anywhere
• Generous vacation policy, duvet days and mental health days