Support Technician (Night Shift)

📋 Description

• Respond within SLA and escalate as required
• Engage with customers via phone, in person, virtual meetings, portal
• Install hardware upgrades and parts replacements
• Support diverse IT infra including virtualization, backup, network, storage
• Document procedures and solutions for internal and customer use
• Provide after-hours support as part of on-call rotation

🎯 Requirements

• 3-5 years of experience in a technical support role
• IBM i, Windows, Unix, and/or Linux server OS
• Virtualization: VMware, Nutanix AHV, or Hyper-V
• LAN/WAN Networks
• Firewalls (Palo Alto, Fortigate, Cisco ASA, etc)
• IPSEC and SSL VPN